We accept all the popular payment methods including Visa, MasterCard, Maestro, Shop Pay, Apple Pay, Google Pay and PayPal.
Frequently Asked Questions
Find Answers To All Your Questions
Orders
Shipping & Delivery
Refund & Exchange
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order with full details of your order.
We will let you know when your order is on the move. If the items have been sent by a tracked method we will send you full tracking information at this stage.
How do I cancel or change my order?
If you wish to cancel an order or make a change please please contact us as soon as possible on hello@craftcellar.co.uk. We will do our best to make requested changes or cancellation but this can't be guaranteed and changes will not be possible once the order has been sent.
If the order has been sent, please wait for it to arrive, and if you no longer with any item contact us to arrange a return and refund.
How long does the delivery take?
Orders received before midday on weekdays are normally packed and sent the same day.
We offer a range of shipping options including Standard (2-4 business days), Express (1-3 business days) and Next Day. See our shipping policy for full details.
Do you offer free shipping?
Yes, free shipping is available for all the orders for over £60 sent to a UK address.
Do you ship overseas?
At present we only send to the Republic of Ireland. Please note that additional shipping costs based on the delivery address will apply and will be displayed at the checkout.
Orders sent to Ireland exclude UK VAT. Normally Irish VAT will be due and collected by the courrier plus a handling charge. Duty is not due on orders under €150 sent to Ireland.
What is your Refund Policy?
You can ask for a refund within 14 days of receipt of your order. Returned items must be in the exact same condition as they were received.
See our refund policy for details.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
Orders
What are my payment options?
We accept all the popular payment methods including Visa, MasterCard, Maestro, Shop Pay, Apple Pay, Google Pay and PayPal.
How to track my order?
You will receive an email from us after you have placed the order with full details of your order.
We will let you know when your order is on the move. If the items have been sent by a tracked method we will send you full tracking information at this stage.
How do I cancel or change my order?
If you wish to cancel an order or make a change please please contact us as soon as possible on hello@craftcellar.co.uk. We will do our best to make requested changes or cancellation but this can't be guaranteed and changes will not be possible once the order has been sent.
If the order has been sent, please wait for it to arrive, and if you no longer with any item contact us to arrange a return and refund.
Shipping & Delivery
How long does the delivery take?
Orders received before midday on weekdays are normally packed and sent the same day.
We offer a range of shipping options including Standard (2-4 business days), Express (1-3 business days) and Next Day. See our shipping policy for full details.
Do you offer free shipping?
Yes, free shipping is available for all the orders for over £60 sent to a UK address.
Do you ship overseas?
At present we only send to the Republic of Ireland. Please note that additional shipping costs based on the delivery address will apply and will be displayed at the checkout.
Orders sent to Ireland exclude UK VAT. Normally Irish VAT will be due and collected by the courrier plus a handling charge. Duty is not due on orders under €150 sent to Ireland.
Refund & Exchange
What is your Refund Policy?
You can ask for a refund within 14 days of receipt of your order. Returned items must be in the exact same condition as they were received.
See our refund policy for details.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.